The Problem. Safetran Systems wanted to "provide one voice and one face to the customers they serve."
The overall driving need of the enterprise has been to replace the phone systems and remove some of the antiquated systems in use by the employees.
Over a number of years, Safetran's phone equipment in each facility had become aged, outdated, in constant need of repair, and frequently failed. Services and maintenance required to maintain each system has outpaced its growing technology. There was no uniformity among the locations' systems. The business relied on disparate, separate networks, and multiple devices to deliver voice and data applications. Each voice system was different and independent of one another. In essence, all locations were on an "island" and operated as independent companies rather than one enterprise. This resulted in higher maintenance costs for support and led to confusion among customers. Many customers were asked to hang up and dial another location.
Frequent power and service outages had occurred during the last 24 months which resulted in lost productivity and potential business loss to Safetran. Two of Safetran's locations had been out of service on 5 occasions for more than 3 days.
All services for voice were provided by multiple carriers. No wireless infrastructure existed in any of the Safetran locations to support a mobile workforce.
To find out how DigiTel solved Safetran's telecom issues, download the full case study (PDF).
