We understand that we work in a complex industry with many technical aspects. The communications industry is experiencing its biggest change in over 30 years. Even experienced IT professionals need outside expertise with proven methodologies to make communications decisions that will have a positive impact on their business or organization.
Converged IP communication systems are becoming the predominant choice. Voice and data are converging into one network. Multi Protocol Label Switching (MPLS) is replacing both Frame Relay Services and ATM. IP phones are replacing both analog and digital phones in wired and wireless networks.
DigiTel delivers consistent, reliable, and efficient services across engagements because of our structured approach to consulting projects. The DigiTel Engagement Methodology (DEM) drives excellence, maximizing our client's results and benefits. DEM can be applied at any stage of a project. It consists of four phases that, as a group, support the client's service needs; Planning, Design, Implementation, and Operation.
Planning
Discovery. Identify physical layouts, processes, and shortcomings.
Profile. Document WAN infrastructure, call flow patterns and utilization.
Needs Analysis. Identify business needs and desires of management team and staff.
Design
System Design. Identify connectivity requirements, equipment, and applications.
RFP Process. Identify qualified vendor, assist in selection of preferred vendor, and negotiate pricing.
Recommendations. Provide business impact, technology, and vendor recommendations.
Implementation
Project Management. Project manage vendor, report results, and minimize cost overruns.
Operation
Measure Results. Monitor business impact and results.
Managed Services. Act as single point of contact and eliminate your need to deal with multiple vendors which can be both time consuming and costly.
Whether implementing new technology, new systems, or new services, DigiTel can support you with managing change, dealing with uncertainty, and managing stakeholder expectations. We have the expertise and experience-we more than pay for ourselves. DigiTel protects our client's best interests throughout the entire process.
We typically don't sell products. We bill for knowledge, experience, and time. As such, we have to be experts in our field. Our methodologies for finding and implementing the most efficient and effective solutions have been finely tuned and tested. We continually research our market for best of breed solutions for our clients. We know what works, and more importantly, what doesn't. We communicate and coordinate with multi-vendors to stay informed of the product offerings that are available in our industry.
We project manage all aspects of any upgrade or new implementation. Your consultant can act as a single point of contact for you and eliminate your need to deal with multiple vendors which can be both time consuming and costly.
We do more than just technology...we have a positive impact on your business or organization.
