The Problem. Brethren Retirement Community wanted to modernize their communications systems to prepare for the future needs of residents and staff.
Brethren Retirement Community wanted to maximize the performance of their communication systems, including telephones, paging, intercom, internet, data systems, and wireless radios to provide a more productive, efficient and dependable living and working environment. They hoped to offer residents and staff enhanced services such as cable/satellite television, internet, and telecommunications. Brethren also wanted to reduce manpower through better use of technology, network their two campuses, consolidate billing, and minimize extraordinary operating expenditures.
However, Brethren Retirement Community's equipment had been problematic. Their phone system was over 20 years old, and their voicemail system was 13 years old. The current systems were outdated, and expensive and time-consuming to maintain. Redundant voice and data systems existed to accomplish the same tasks. Problems included background noise, static, "ring back," frequent unavailability of outside lines, and delays as long as 24-48 hours to receive voicemails.
To find out how DigiTel solved Brethren Retirement Community's telecom issues, download the full case study (PDF).
